Enabling
Choices integrates the three components of Customer Service,
Gentlecare support and wellness, bringing
a fresh approach in meeting the individual preferences of residents
and families. This innovative
concept flow from our Mission
and Values, and is at the heart of our commitment
to family-centred care.
CUSTOMER
SERVICE; exceeding your expectations
Relationships
make the difference in providing personalized care. Through
caring, knowledgeable staff, and on going dialogue with residents
and families as integral members of our care planning team,
we ensure that our innovative services remain responsive to
support the needs of each resident. While helpful staff add
those thoughtful extra touches each day that make a noticeable
difference in the comfort and enjoyment of residents, our goal
is to continue to exceed expectations for service excellence.
Gentlecare
support: enjoy choices in daily living
Emphasizing
flexibility, choice, independence and meaningful connections,
Gentle care approach enables residents to enjoy
choices in daily living. Our focus is on respecting the privacy,
dignity and individuality of residents. We do this by involving them in decisions regarding
personal care, dining and leisure. We enable them to take part
in activities such as pursuing a favourite
hobby or assisting with familiar routings, support natural wake
up times, and ensure a hush no rush approach to care.
Wellness
Services: balance in
mind, body and spirit
Residents
are encouraged to strive for an improved sense of well-being
and enhanced good health. For many people, this includes finding
a satisfying balance in mind, body and spirit to fit their lifestyle.
Walking programs, exercise groups, physiotherapy services and
nursing services help maintain abilities relating to physical
health. While social
activities, laughter, pet visits and multi faith worship services
promote intellectual, emotional and
spiritual health.