Enabling Choices integrates the three components of Customer Service, Gentlecare support and wellness, bringing a fresh approach in meeting the individual preferences of residents and families.  This innovative concept flow from our Mission and  Values, and is at the heart of our commitment to family-centred care.

 

CUSTOMER SERVICE;  exceeding your expectations

 

Relationships make the difference in providing personalized care. Through caring, knowledgeable staff, and on going dialogue with residents and families as integral members of our care planning team, we ensure that our innovative services remain responsive to support the needs of each resident. While helpful staff add those thoughtful extra touches each day that make a noticeable difference in the comfort and enjoyment of residents, our goal is to continue to exceed expectations for service excellence.

 

Gentlecare support: enjoy choices in daily living

Emphasizing flexibility, choice, independence and meaningful connections,  Gentle care approach enables residents to enjoy choices in daily living. Our focus is on respecting the privacy, dignity and individuality of residents.  We do this by involving them in decisions regarding personal care, dining and leisure. We enable them to take part in activities such as pursuing a favourite hobby or assisting with familiar routings, support natural wake up times, and ensure a hush no rush approach to care.

 

Wellness Services:  balance in mind, body and spirit

 

Residents are encouraged to strive for an improved sense of well-being and enhanced good health. For many people, this includes finding a satisfying balance in mind, body and spirit to fit their lifestyle. Walking programs, exercise groups, physiotherapy services and nursing services help maintain abilities relating to physical health.  While social activities, laughter, pet visits and multi faith worship services promote intellectual, emotional and spiritual health.

 


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